Daniel E. Holloway
Email me about your case
Georgia case library

Leah Potter complaint alleges burns and scarring after Milan Laser Newnan procedure

The complaint alleges that Leah Potter suffered second-degree burns, permanent scarring, and hypopigmentation during a Brazilian laser hair removal procedure at Milan Laser Hair Removal in Newnan, Georgia. Potter had completed eight earlier sessions without complication, experienced significant pain during the ninth session, complained to treatment provider Carla Tate, and the procedure continued after Tate allegedly said she would lower the laser level. The complaint asserts ordinary negligence, professional negligence, vicarious liability, and negligent hiring, training, retention, and supervision theories.

System
Milan Laser Corporate, LLC
Facility
Milan Laser Hair Removal, Newnan
Providers involved
Milan Laser Corporate, LLC d/b/a Milan Laser Hair Removal / Carla Tate
Pattern
Alleged improper laser hair removal settings and monitoring during Brazilian laser procedure
Harm
Alleged second-degree burns, permanent scarring, and hypopigmentation

Overview

This page concerns a public complaint alleging that Leah Potter suffered second-degree burns, permanent scarring, and hypopigmentation during a Brazilian laser hair removal procedure at Milan Laser Hair Removal in Newnan.

Chronology

The complaint alleges as follows:

  1. Potter purchased a series of laser hair removal services from Milan Laser Corporate, LLC d/b/a Milan Laser Hair Removal.
  2. Potter completed eight prior laser hair removal sessions without complications.
  3. On or about January 12, 2024, Potter presented to the Newnan Milan Laser location for a ninth Brazilian laser hair removal procedure performed by Carla Tate.
  4. Potter experienced significant pain almost immediately, complained to Tate, and was told that everything was fine and that the laser level would be lowered.
  5. The procedure continued and Potter suffered second-degree burns with permanent scarring and hypopigmentation.

Alleged failures

The complaint alleges the following failures:

  • The defendants failed to properly monitor and service the laser instruments and machines.
  • The defendants failed to use appropriate laser-machine settings and appropriate cooling gel or spray.
  • The defendants failed to properly identify Potter’s skin type before using the laser.
  • The defendants failed to perform a test site before treatment.
  • The complaint alleges that Milan Laser Corporate negligently hired, trained, retained, and supervised Tate and other laser practitioners.

Entities and tags

Leah PotterMilan Laser Corporate, LLCMilan Laser Hair RemovalCarla TateBrazilian laser hair removalSecond-degree burnsHypopigmentationPermanent scarringBurn injurySurgical errorNegligent hiring or supervisionLaser hair removalMedical aestheticsDermatology-adjacent procedure